Terms of service

What these cover

These terms apply to planorama.rs and to the Planorama service, provided by DNG Studio. Using the site means accepting them.

What Planorama is

Planorama is an interactive apartment selector for new residential developments. On the developer’s own site a buyer sees the building, picks a floor and then an apartment, and sends an inquiry that already names the apartment.

It is a service that runs on our server and is embedded into the developer’s website. It is not software you download and install.

Demos

A demo is sent on request through the form on this site. Access is temporary and meant for the person who asked for it, not for publication.

The data in a demo is invented. Its apartments, prices and inquiries are not a real offer.

Price and engagement

We do not publish a price, because it depends on the number of units and on what artwork the client already has. We send it after a first conversation, in a written quote, and it does not move once the quote is accepted.

Work begins when the quote is accepted. Timings and payment terms are in the quote.

What we deliver

• A project set up in full: buildings, floors, apartments, statuses, prices and clickable areas.
• Floor plans, furnished floor and apartment views, room pictures and a 360° tour where the client has none. That is part of the work, not a condition of starting it.
• Connecting inquiries to the client’s CRM or tool, where agreed.
• Embedding into an existing website, and instructions for day to day use.
• An admin account, from which the client can change statuses, prices and unit data themselves. We also make changes, as agreed.

We work to keep the service available. Maintenance is announced where it can be.

What we need from you

• Accurate data on apartments, areas, prices and statuses. We display what is entered.
• The material you send us, such as renderings, drawings, logo and text, and your agreement that we may use it for your project.
• Your own privacy policy and notice to buyers, because inquiries your buyers send are yours to handle.
• Keeping your credentials to yourself. An account is personal.

Who owns what

The software, its code and its design remain ours. The client gets the right to use the service for their project for the term of the agreement.

The project’s content remains the client’s: unit data, their own material, and the drawings and views we produce for their project. They may keep using those after we stop working together.

We may show our own work as a reference unless we agree otherwise.

What we display

The widget shows what has been entered in the admin. A price or a status is what you typed, so keeping those accurate is the thing that matters most.

Everything else about warranties and responsibility is agreed in the contract.

How long it runs

The engagement runs as agreed in the quote, and the terms for ending it are in the contract.

When it ends, you get your data and material back in a usable form.

Changes to these terms

We may change these terms. The date at the top shows the last change, and clients are told of significant changes by email. Work already agreed is governed by the terms as they stood when the quote was accepted.

Anything else

The law of the Republic of Serbia applies.

If something goes wrong, a conversation settles it fastest. Write to kontakt@planorama.rs.